Virtual or in person
Meet by video call or around your own kitchen table, whichever is easier. Your confirmation email includes the meeting link or the address.
How it works
A clear path, from hello to care.
No confusing intake, no fine print. Four simple steps take you from a free consultation to confirmed care, and you’ll know exactly what’s happening at every one.
The journey
Four steps. No guesswork.
Here’s what happens after you reach out: what we do, what arrives in your inbox, and when care begins.
- Step 01You
Book your consultation
Start with our short booking form, or call if you’d rather talk it through. Tell us who care is for and what’s going on. It’s free, and there’s no obligation.
Takes about two minutes. No card required.
- Step 02New Horizon
We schedule your appointment
A care coordinator reviews your request and books a time that suits you, either a video call or an in-person visit. Everything you need to show up lands in your inbox.
In your inbox: the appointment date and time, plus your meeting link or address.
- Step 03You
Receive your invoice
After your appointment, we shape your personalized care plan and email your invoice: the exact amount to pay, itemized in plain language, with no surprises.
In your inbox: your itemized invoice and a secure way to pay online.
- Step 04Together
Payment confirmed, care begins
Pay securely online, or however suits you best. As soon as your payment is confirmed, we set everything in motion and care begins on schedule.
In many cases, care can begin within 24 to 48 hours.
Good to know
A few things families ask before step one.
The practical details: where you’ll meet, how payment works, and how fast care can start.
Secure online payment
Settle your invoice online in a few clicks with any major card. Payments are handled by Stripe, and a receipt lands in your inbox instantly.
Using insurance?
We verify your benefits and explain exactly what’s covered before care begins, so the invoice never comes as a surprise.
No long waits
Once payment is confirmed, care can often begin within 24 to 48 hours. For urgent situations, call us and we’ll do everything we can to move faster.
New Horizon
Ready for step one?
Book your free consultation today. It costs nothing, there’s no obligation, and we’ll guide every step after that.